Shipping

1. WHAT IS THE CUSTOMS AND IMPORT TAX?

Don’t worry about the customs taxes; we will ship your product as “Gift” with a low value and no company information will be stated on the package.Most of the countries don’t need the extra tax when order quantity is less.

2.DO YOU SHIP PRODUCTS INTERNATIONALLY?

Yes, we can ship to any country in the world

3.HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Orders are shipped within 1 business day. Standard shipping times are between 5-15 days for most international orders.

Payment

1. WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We currently accept Credit Card, Western Union for all orders.

2. IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?

Yes! We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. Please don’t worry

4. WOULD YOU PLEASE INFORM ME YOUR STORE IN MY LOCATION?

Sorry that we don’t have store at your side, you can place the order online directly, we will send the goods to you as soon as possible.

5. DO YOU ACCEPT INTERNATIONAL CREDIT CARDS?

Currently we just can accept international Visa/Master credit card. Orders placed with the use of an International Credit Card may take up to 24-48 hours to finalize prior to shipping. We apologize for any inconvenience this may cause. You can contact us by E-mail or via Live Support for real-time payment status checking.

product

1. IS XLASH SAFE?

Yes! XLash is a physician-formulated serum that has been ophthalmologist tested, making it safe for sensitive eyes and contact lens wearers. We stand by our serum with a complete 90-day satisfaction guarantee.
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2.HOW DO I USE XLASH?

Pick a place to keep your XLash on your vanity to create a daily habit as part of your beauty routine. XLash should be applied once daily to clean, dry skin in the morning or at night before bed. Remove the applicator from the tube and carefully wipe any excess serum on the inside of the tube. Apply the product along the lash line of your upper eyelid, similar to the application of liquid eyeliner. Do not apply to your lower eyelashes. Wait three minutes before using any cosmetics on your eyes. Please review the application instructions included with your XLash tube before beginning your treatment.

3. WHEN WILL I SEE RESULTS

Results will be seen in 4-6 weeks, with ultimate results at 12 weeks.

4. HOW LONG DOES A TUBE OF XLASH LAST?

XLash can be used exactly as either a 3-month (2 mL) or 6-month (4 mL) treatment cycle depending on the size purchased. These sizes are perfectly portioned to eliminate any waste when a new cycle begins.

5. ARE MY RESULTS PERMANENT?

Continued use is necessary to maintain results. If discontinued, your eyelashes will gradually return to their normal growth cycle and eventually return to their length before use. A 1-2 week break is recommended between treatments to allow your hair follicles to rest and re-stagger their growth pattern.

6.WILL I EXPERIENCE ANY SENSITIVITY?

While sensitivity is rare, there is a ‘phase in’ period whenever you introduce a new beauty product. Few users may experience mild irritation, dryness or redness when first using LiLash however, most sensitivity is found only with initial use. Also, be sure that as you remove the applicator from the tube to carefully wipe any excess serum on the inside of the tube. Often, sensitivities occur with the use of too much product per application. If irritation occurs, we recommend using the product 2-3 times a week for the first week. Then continue use of the product as directed. If severe irritation or redness occurs discontinue use of the product.

7.CAN I WEAR EYELASH EXTENSIONS WITH XLASH?

Yes! XLash is the perfect complement to your lash extensions. XLash fortifies and strengthens lashes at the hair follicle, promoting healthier lash growth and less natural breakage. This allows you to enjoy your extensions longer. If desired, eyelash extension wearers can also transition to using XLash alone.

8.CAN I USE XLASH ON MY LOWER EYELID?

It is recommended that you only apply XLash to your upper eyelid. When applied correctly, XLash will gently travel to the lower lashes when you blink.

9.CAN I USE THE PRODUCT WHILE PREGNANT OR BREASTFEEDING?

XLash has not been tested in all situations. Therefore, we do not recommend using the product while pregnant or breastfeeding.

10.CAN MEN USE XLASH?

The product is unisex and since it is clear and transparent, it is ideal also for men!